Cybersecurity Guides, FAQs, and Tools

Q: We already have an annual cybersecurity training program. Why isn't that enough?

A: You've hit on the core challenge. Traditional, "check-the-box" training is boring, easily forgotten, and fails to change the human behaviors that cause most breaches. Lümee is fundamentally different. We replace the one-time, yearly ineffective event with a continuous, engaging, and gamified experience. Our goal isn't just to inform; it's to transform your employees' security habits, turning your biggest risk into your strongest defense.

Q: What is the "Cyberscore," and how does it actually measure and reduce our risk?

A: The Cyberscore is the heartbeat of our platform; think of it as a credit score for an individual's cybersecurity hygiene. It’s a dynamic, data-driven metric that provides a real-time, quantifiable measure of your human cyber risk. It's calculated using a weighted algorithm that considers:

• Knowledge: Performance on quizzes and learning modules.

• Behavior: Actions taken in practical simulations, like spotting phishing attempts.

• Engagement: Consistent interaction with the platform.

Crucially, the score decays with inactivity, reflecting the real-world truth that security skills are perishable. This means that your organisation is making measurable improvements to its security, which are displayed on a dashboard.

Q: How does investing in Lümee provide a tangible Return on Investment (ROI)?

A: The ROI is measured in breach prevention and operational resilience. A single breach caused by human error can cost thousands to millions in financial loss, regulatory fines, and reputational damage. By directly mitigating this risk, Lümee offers a powerful return. Furthermore, a strong organizational Cyberscore and a provably continuously trained program are key indicators for cyber insurers, meeting compliance, which can potentially lead to better policy terms and lower premiums. It's a direct investment in hardening your most vulnerable attack surface.

The Strategic "Why?" – Redefining Security Awareness

Q: What is the experience actually like for my employees?

A: Lümee was designed specifically for busy teams and to combat training fatigue. The experience is simple, fun, and respects their time. Instead of long presentations, employees engage with:

• Captivating Videos: Short, animated videos (under 2 minutes) that use humor and storytelling to make complex topics memorable.

• Bite-Sized Learning: Quick "Tips & Tricks" that can be consumed in 60-90 seconds for immediate, practical takeaways.

• Interactive Labs: Hands-on simulations like "GoPhish" and "Mouse Escape" that build real-world skills in a safe environment.

A typical month's curriculum requires less than 15 minutes of an employee's time, maximizing learning with minimal disruption.

Q: Some of our corporate staff might find labs environment "silly." How do you justify this approach?

A: Our labs are sophisticated cognitive simulations. The feeling of distraction or mild frustration in a lab like "GoPhish" is an intentional feature; it is a "cognitive ruse." Real-world phishing attacks don't arrive when an employee is focused and expecting them. They arrive during a busy, distracting moment. Our labs simulate this pressure, training an employee's ability to switch from a mundane task to a state of high security vigilance. It's a flight simulator for the modern employee's brain, conditioning the reflexes that matter in the real world.

Q: How do you keep the content fresh and relevant to new threats like AI-powered scams?

A: The threat landscape evolves constantly, and so does our content. Our platform is a living ecosystem. We run "threat intelligence sprints" to rapidly develop and deploy new micro-learning modules on emerging threats like AI-driven phishing, deepfakes, and voice cloning scams. This ensures your team is always being trained on the threats of today, not the compliance requirements of last year.

The Platform & User Experience – Beyond the Webinar

Q: How is it to get our team started on Lümee? What does the onboarding process look like?

A: Our onboarding is designed to be easy and frictionless. We guide you through a simple process:

1. Configuration: We set up your organization’s unique portal access.

2. Integration: Our platform supports easy options like Single Sign-On (SSO) with identity providers such as Microsoft Entra ID for seamless and secure access.

3. Launch: You invite your users by email, they can then log in securely via available SSO options or other convenient methods like their email address.

4. Personalized cursus: Employees will be invited to take a brief quiz to set their baseline Cyberscore and begin their journey.

Our streamlined process ensures your team can transition from decision to active learning with remarkable speed and minimal disruption.

Q: How does your solution track progress and prove the program is working to auditors or our board?

A: Lümee is built to be an auditor's best friend. Our comprehensive Admin Portal provides a real-time, 360-degree view of your organization's human risk posture. You can:

• See at-a-glance metrics on engagement, Cyberscore trends, and curriculum completion rates.

• Generate detailed, exportable reports (PDF & CSV) for compliance and due diligence.

• Identify which users are excelling and which areas require more focus.

• Our platform gives you the defensible proof you need to demonstrate a culture of continuous security improvement.

Q: How does the platform handle new employees joining our company during the year?

A: Our platform's roadmap is designed to solve it effectively. We are enhancing our platform with a dedicated "Core Onboarding Curriculum." This upcoming feature will ensure new hires are automatically assigned a foundational set of modules covering the most essential security topics. After completing this introduction, they will seamlessly merge into the main, period-based curriculum with the rest of their colleagues. This approach will establish a consistent and high-quality security baseline for everyone, regardless of their start date, ensuring a smooth and equitable learning experience.

Q: Do we have to manage the platform ourselves? We're very busy.

A: You have options. We offer two models to fit your needs:

• Self-Managed: You get full access to our intuitive Admin Portal to track progress and manage your team directly.

• Managed Services: Our team acts as your dedicated analyst. We handle the monitoring and provide you with a concise, executive-level summary report each month, highlighting key insights, trends, and progress. This is the perfect option for lean teams who want the results without the hands-on management.

Q: Do you support Single Sign-On (SSO)?

A: Yes. We view SSO as a baseline security requirement for modern organizations. Our platform supports SAML 2.0 and integrates seamlessly with major identity providers like Microsoft Entra ID (Azure AD), ensuring a secure and frictionless access experience for your users.

Administration, Onboarding & ROI

Q: As a cybersecurity company, how do you protect our data?

A: Our commitment to security is foundational. We employ a multi-layered strategy:

• Infrastructure: Our platform is built on the secure, scalable Google Cloud Platform (GCP).

• Encryption: All data is encrypted both in transit (TLS 1.2+) and at rest (AES-256).

• Compliance: Our practices are aligned to respect privacy laws, including HIPAA, GDPR, PIPEDA and Quebec Law 25.

• Data Segregation: We use a multi-tenant architecture with strict logical data segregation to ensure your data is isolated and accessible only by your authorized users.

Q: Can the content be customized to our organization's specific risks or industry?

A: Yes. While our platform comes with a comprehensive, expert-curated curriculum, we understand every organization has unique needs. For specific requirements, you can discuss with our team the possibility of transforming your existing materials into engaging content on the Lümee platform, ensuring the training is perfectly tailored to your environment.

Q: What is the "LeakCheck" feature?

A: LeakCheck is a proactive security tool that empowers your employees. It allows them to scan their email addresses against a database of known data breaches to see if their credentials have been compromised on the dark web. End-users receive clear results to help them secure their accounts, fostering trust while still highlighting a key area of personal risk.

Q: What kind of support can we expect from Awee?

A: We see ourselves as your partner, not just a software vendor. All clients have access to our support team for technical assistance. For our enterprise partners, we provide a dedicated account lead to ensure a responsive, high-touch relationship, with regular check-ins to review progress and align on strategic goals.

Security, Customization & Partnership

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